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Sand Mountain Herbs is a family run herb seed
company that prides itself on shipping seeds all over the world. Larry
Chandler, the owner, handles all order fulfillment and shipping. Shipping
is always US Postal Service 1st Class Mail because it is the most economical
means of mailing seed domestically and around the world. The second way we
ship is US Priority Mail. This is a
special service that we offer in which the product should arrive in about one
week (give or take a day or 2).
Reasons For Shipping Delays:
In the springtime & fall, SMH is invariably inundated with orders and depending
on the backlog of orders, orders can be up to a week behind (this is pretty
unusual but can happen in March & April). So in those times, please be patient.
Although USPS 1st Class mail is a very good method of shipping seeds, we
do however encounter some delays in shipments in approximately 2-3% of all
orders sent this way. Reasons can be as follows,
- Wrong address given in order.
- Machines have ripped up some orders.
- Some are invariably lost. One order
arrived after 2 months in the mail (we had already successfully mailed the
replacement order).
Overall, expect the USPS 1st Class mail to
arrive around 7 to 10 days after shipment but we cannot guarantee that. If this
occurs, we will be happy to remail the order again or if all else fails.. refund.
Thank you very much & we hope this answers any questions you may have.
Any Questions on an order please email us at
info@sandmountainherbs.com
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